Wilfred Madanu

About Wilfred Madanu

I am a value-driven Technical IT Operations and Service Delivery professional with 18 years of success in driving and managing IT Service (Incident, Problem, Change & Configuration Management), Server System Operations, Network Services, Service Desk and Support System for meeting the needs of the business and boosting secure & reliable solutions in line with ITIL and PMP standards. In a fast track career dotted with impactful roles, I have played a crucial role in implementing & delivering IT Infrastructure and Transition Projects.Here is a quick run through of some of my key achievements thus far-Initiated a WAR room to reduce turnaround time for major clients -Planned and reworked on governance model for the entire service management tower -Reduce Major incidents triggered by change by at least 5% quarterly-Critical/Complex changes or migrations are handled in controlled manner with PES Service Leveraging my communication skills, I have always excelled in sustaining deep client relationships and managing relevant team partnerships to deploy innovative technical & service solutions and deliver exceptional client services. With ample experience in people management and as a functional go-to person, I was always successful in serving as a focal point of contact between the stakeholders, end user community and project teams in fast paced, cross-functional and cross-team environment. Technically, I am a certified ITIL Intermediate professional in RCVMy outlook towards business challenges has been widely appreciated by the senior management in almost all the companies that I have worked for. My unquenched thirst to drive continuous IT process improvements have always enabled me conceptualizes solutions that align with best practices, latest industry trends, and quality & governance frameworks. I possess good enterprising, communication & presentation skills. I am open to opportunities and can be contacted at m••••••••@yahoo.com

Experience

1. Senior Information Technology Manager

   TP

   Aug 2023 — Present · Hyderabad, IN

   At Teleperformance, my role as Senior IT Manager centers on driving manufacturing process improvements and delivering exceptional IT services. With expertise in IT service management, I\'ve successfully led the team in enhancing service delivery, substantiated by my ITIL Intermediate Certification.

Education

• Srinivas Institute of Electronics

  Diploma in Electronics, Electrical/Electronics Maintenance and Repair Technology

• St.Patrick's High School - India

  Osmania University

• Osmania University, Hyderabad

  Bachelor of Arts - BA, Public Administration

• BDPS

  Diploma in Computers, Computer Hardware Technology/Technician

Skills

• Hardware Technologist
• Systems Management
• Diploma in Electronics
• Desktop Management
• Cisco Certified
• Networking
• Itil
• Software Distribution
• Application Packaging
• Microsoft Certified Professional