Wilcil Joseph
Quality Consultant @Kaiser Permanente
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WORK HISTORY
Quality Consultant @Kaiser Permanente
Northern California, US
Facilitate onboarding training for medical assistants and physician new hires on: inreach/ outreach processes, clear understanding of HEDIS measures, how to communicate with members, and local, regional data capture & reporting tools. Maintain relationships with physicians and medical assistants in each department. Schedule communications and meeting facilitation strategy that resulted in improved inreach/outreach documentation, motivational interviewing techniques with the focus towards increased member screenings. Customize training and educational screening and prevention tools for subspecialty departments with over 15% increased engagement. Partner with subspecialty departments to influence desired outcome for medical center HEDIS screening and prevention goals. Facilitate meetings to define measures, motivate and drive for targeted outcomes by helping workgroups leaders create strategies, milestones and desired outcomes. Draft letters, secure email and physician recorded telephone messages to remind members of upcoming appointments and to complete annual screening. Direct 14 workgroups on quality improvements for HEDIS population health initiatives through biweekly planning meetings, data analysis, quality metrics, health promotions and preparation for monthly reports to senior leaders. Develop and manage communications workplan and monthly newsletter to promote health awareness campaigns, inreach actions and monthly screening and prevention event. Round on departments to reinforce inreach actions, data collection and desired member outcome. Perform regular access audits to accommodate weekly screening targets. Improve and maintain San Jose Medical Center performance within top 5 across the region.
EDUCATION
Fordham University
Bachelor of Arts, Political Science and Government
Fordham University
BA, Political Science
SKILLS
ABOUT WILCIL JOSEPH
With over 18 years of diverse experience in healthcare and compliance, I am currently a Lead Quality Consultant at Kaiser Permanente, where I am committed to fostering a culture of ethical excellence and operational efficiency. My core competencies include healthcare compliance, business continuity management, and organizational operations. I thrive in collaborative environments, leveraging my expertise to support strategic initiatives that align with Kaiser Permanente\'s mission to provide high-quality, affordable healthcare services. At Kaiser Permanente, I lead quality initiatives to ensure adherence to compliance policies and procedures while managing critical components like system access controls and shared drive governance. My work has empowered cross-functional teams to maintain HIPAA and SOX compliance, champion ethical practices, and enhance operational continuity. I bring a strategic approach to solving complex challenges and an unwavering focus on supporting organizational excellence.
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