Wil Martin

About Wil Martin

Engaged in a strategic challenging unified communications architecture and leadership role, partnering with multi-national to local businesses navigate the complexities of a modern digital workplace using cloud, hybrid, software defined networking, Unified Communications, Managed services and collaboration to enable real-time collaboration and contact center experiences from anywhere, anytime and on any device. Optimizing, guiding and maturing enterprises and its employees to transform their \"way to work\" and consume services by creating new solutions and transforming infrastructure to the cloud by moving workloads to a hybrid or public cloud. Making their IT environment to make ready for the current and next generation of the workforce.Fostering innovation while creating unique solutions to improve the growth of agile IT services in the Unified Communications, Network, Data Center networking and infrastructure virtualization capabilities (Hybrid /Cloud Services) fields. Utilizing the Agile methodology, Open Architecture practices, the IT Capability Maturity Framework (IT-CMF) and ITIL-based processes to introduce agility and reduce complexity while ensuring secure corporate compliance. Promote a theme of transparency and confidence for both internal and external staff, respect for superiors and cordial to peers, while caring for teammates in the workspace with integrity. Hold technical, operational and delivery accountability for multi-year complex IT programs and provide leadership across IT functional global entities. I have experience in leading global technology environments with a strong background in working across verticals including highly regulated environments (Consumer, Manufacturing, Public sector, Health care and Financial services).I am always poised to champion, drive, transform and shape an organization’s executive management to create agile vendor agnostic solutions and initiatives that shift thinking, add flexibility and increase productivity through continual improvement, while improving the efficiency and cost effectiveness of the IT business unit. I remain detail oriented and show high performance under pressure to meet deadlines, manage issues and build acceptance.

Experience

1. Sr Dir & Principal Architect - Americas

   AudioCodes

   Jul 2020 — Present · US

   Serve as Americas Principal Architect for our unified communications managed services telecom, infrastructure, security framework and ongoing management in over 10 data centers and 20 cloud instances. Responsible for new offering delivery and service initiatives using continuous improvement. Maintain close relationships with R&D to provide feedback and Agile offering rollout to ensure that features are delivered on time. Responsible for designing, implementing, and maintaining AudioCodes Managed Services infrastructure for Americas customers, including Microsoft Teams, Zoom and Ring central featuring AudioCodes solutions hosted in SI datacenter space, AudioCodes datacenter space and in the Cloud. Continuing to innovate by providing a waterfall AGILE methodology to working closely with Product Management and R&D to ensure integrity of designed solutions and introducing new features. Guide, foster and manage third party infrastructure providers and internal teams though Agile service delivery and ITIL based change management and IT governance of AudioCodes Managed Services. Design and development of cloud based services including SIP, TDM telecom integrations, bots, AI and contact center enabled services. Lead, guide and manage the Advanced Professional Services and Managed service teams for the Americas which includes is a team of unified communications professionals including senior architects, Microsoft professionals, cloud ops and network engineers responsible for complex service delivery of AudioCodes large multi-year and global projects including strategy, architecture, consulting, planning and design.

Education

• High School for Engineering Professions (HSEP)

  HS Diploma (With honors), Electrical and Electronics Engineering

  1999 — 2002

• Rice University

  Associate of Science (A.S.), Computer Science

  2005 — 2006

• University of Houston

  Bachelor of Science (BS), Electrical and Electronics Engineering

  2001 — 2006

Skills

• Sharepoint
• Vpn
• Voip
• Data Center
• Lync
• Network Administration
• Unified Communications
• Tcp/Ip
• Ospf
• System Deployment
• Servers
• Wan
• Vmware
• Acme Packet
• Hp
• Network Design
• Ccnp
• Firewalls
• Infrastructure
• F5 Bigip
• Ip
• Network Engineering
• Cisco Technologies
• Ethernet
• Active Directory
• Hardware
• Ccna
• Technical Direction
• Lan-Wan
• Microsoft Exchange
• Cisco Nexus
• Virtualization
• Routers
• Operating Systems
• Security
• Enterprise Architecture
• Cisco Ios
• Lync Server 2010
• Network Architecture
• Cisco Call Manager