Wilber Gonzalez
Emergency Services Coordinator at W Services Group, LLC.
- Role
- Manager on Call Services at W Services Group, Llc
- Location
- Levittown, NY, US
- LinkedIn followers
- 500 followers
About Wilber Gonzalez
Experienced Account Manager with a demonstrated history of working in the facilities…
Experience
Manager on Call Services
Jul 2020 — Present · US
Handle all emergency after hour’s service request according to established department policies and procedures.• Make decisions regarding accounts after hours.• Schedule and update service calls with all appropriate parties• Confirm satisfactory completion of service calls on behalf of Corporate Facilities department and Global.• Provide timely feedback to Clients, on call team and correct team in the office regarding service failures or customer concerns.• Partner with vendors to meet and exceed customer’s service expectations.• Negotiate vendor’s quotes and proposals while vendors are onsite and provide real time price updates to Clients.• Draft new customer proposals. Ensure customers are informed of all NTE increases needed.• Process high volume of data and calls while inputting information into the appropriate technologies.• Effectively interface with clients’ Corporate Facility Department.• Handle escalations regarding contractor errors for a service.• Handle all emergency requests in a highly expedited manner by oneself• Communicate issues, changes and updates within the team to the department manager.• Implement experience and knowledge to ensure the proper and timely completion of projects• Perform other related duties as assigned to include working Holidays when required and scheduling service requests for the following morning.
Skills
- Operations Management
- Budgets
- Restoration
- Customer Service
- Project Management
- Xactimate
- Strategic Planning
- Negotiation
- Customer Satisfaction
- Tile & Grout Cleaning
- Upholstery Cleaning
- Carpet Cleaning
- Sales
- Construction
- Construction Management
- Mold Remediation
- Contract Management
- Fire Restoration
- Estimators
- Contract Negotiation
- Team Building
- Management
- Water Damage Restoration
- Process Scheduler
- Remediation
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