Wil Ayres
Ticket Services Representative @Charlotte Fc
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WORK HISTORY
Ticket Services Representative @Charlotte Fc
Charlotte, NC, US
Deliver exceptional service to season ticket members by maintaining consistent communication, providing event updates, and ensuring a seamless fan experience- Build and maintain relationships with season ticket members to drive retention and exceed annual renewal goals- Utilize CRM software to accurately document customer interactions, preferences, and service history- Execute match day responsibilities, including in-seat visits, fan engagement, special promotions, and resolving ticketing issues- Responsible in achieving $32 Million worth of renewals as a team- In charge of season ticket member accounts
EDUCATION
Tampa Preparatory School
High School Diploma
University of South Florida
Master of Business Administration - MBA, Business Administration and Management, General
University of South Florida
Master of Science - MS, Sport and Fitness Administration/Management
University of Tampa
Bachelor's degree, Sport and Fitness Administration/Management with a Minor in Business Administration
ABOUT WIL AYRES
My name is Wil Ayres, and I currently work at Tepper Sports & Entertainment, where I…
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