John Ten

Voice Engineer @Charter Communications

Spectrum Enterprise Division, Voice Trunking Restoration group. Daily carrier-grade troubleshooting on voice trunks, SIP, PRI and FXS with Cisco, Adtran, Audiocodes and InnoMedia. Troubleshoot PRI and SIP over Fiber and Coax across Legacy networks of Time Warner Cable, Charter and Bright House. Isolate root cause of media quality including one-way audio, DTMF and Fax. Assist field tech level 6 onsite with demarcation test, voice gateway conversion, rebuilt and replacement. Collaborate with Enterprise Technical Support, Voice Operations and Technical Order Fulfillment to restore critical telecommunications services. Primary resource for evenings and Saturdays. Perform weekly 24/7 on-call duties once every 9 weeks.