Niladri Mitra
Customer Success at Matters.ai | Driving DSPM, Insider Risk and Data Security Outcomes | Ex - SendX, Appknox, Sprinto
- Role
- Customer Success Manager at Matters.AI
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Niladri Mitra
I work with the team at Matters.ai as a Customer Success Manager, helping enterprise security leaders adopt DSPM, insider risk, data lineage, and real-time detection workflows. My focus is on giving customers clarity on their data, improving their security posture, and driving measurable outcomes across onboarding, adoption, and expansion.I have 8+ years of experience across customer success, technical account management, and GTM operations in B2B SaaS. My background includes data security, mobile security, compliance automation, email infrastructure, and developer tools.I’ve worked with enterprise, mid-market, and startup accounts across North America, EMEA, and APAC. I’ve managed portfolios above 2M ARR and delivered 110–115 percent NRR through structured planning, technical enablement, and strong stakeholder alignment.What I focus on• Revenue retention and expansion• Customer onboarding and lifecycle optimization• Security and compliance support across SOC2, ISO27001, and GDPR• Health scoring and renewal forecasting• QBR and EBR design for executive teams• RFP workflows and pre-sales technical support• CS operations and automation for scaleI have built customer success operations from the ground up for multiple SaaS companies and supported customers through complex technical deployments. I continue to focus on driving data-driven customer outcomes while reducing operational overhead through automation and cross-functional collaboration. Email: h••••@whoisniladri.com WhatsApp: https://wa.me/91••••••••05 Sessions: https://topmate.io/whoisniladri Writing: https://whoisniladri.substack.com
Experience
Customer Success Manager
Nov 2025 — Present · Bengaluru, IN
Education
SCT Institute of Technology (VTU Belagavi)
Bachelor of Engineering - BE, Computer Science and Engineering
Welingkar Institute of Management
Post Graduate Diploma in Management, IT Projects Management
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