Ann Blodgett
IT Helpdesk at Milestone Technologies, Inc.
- Role
- IT Helpdesk at Milestone Technologies, Inc.
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ann Blodgett
Enthusiastic professional who gets the job done! How- Constantly updates skills - Practices self-motivation - Enjoys teamwork Examples:*Learned website design, including coding in HTML and CSS, on own time and then used the skills gained to manage employer’s website.*While between jobs for health reasons I taught myself Operating Systems, Elementary Data Structures, Java, Python, C++, and basic Computer Science Principles using the free university-level curriculum provided by Saylor Academy.*Formed a four-person hackathon team as part of WGU\'s Women in Technology Club. Our hack at the MakeUC hackathon placed in the top 25 out of 80+ projects.
Experience
IT Helpdesk
Apr 2017 — Present · Salt Lake City, UT, US
Responsibilities include - Serving as the first point of contact for customers seeking technical assistance over the phone or emailPerforming remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and details provided by customersWalking the customer through the problem-solving processDirecting unresolved issues to the next level of support personnelProviding accurate information on IT products or servicesRecording events and problems and their resolution in logsFollowing-up and updating customers about status and informationPassing on any feedback or suggestions by customers to the appropriate internal teamIdentifying and suggesting possible improvements regarding procedures
Education
Mesa Community College
Transfer Credit, General Studies/ Chemistry
2010 — 2011
freeCodeCamp
Full Stack Web Development Certification, Computer Software Engineering
2016 — 2025
Wasatch High
Diploma
2004 — 2008
Western Governors University
Bachelor of Science - BS, Information Technology
2020 — 2023
Mountainland Technical College
Certificate - Computer Technician, Information Technology
2015
The Saylor Foundation
Certificate
2013
College Level Examination Program (CLEP)
Transfer Credit
Coursera
Certificate, Computer Software Engineering
2018 — 2025
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