Whitney Fraser
Senior Business Process Analyst IT Service Management (Servicenow) @Sunbelt Rentals, Inc.
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WORK HISTORY
Senior Business Process Analyst IT Service Management (Servicenow) @Sunbelt Rentals, Inc.
Fort Mill, SC, US
Lead process analysis and service management initiatives within the Technology Department, serving as the liaison between business stakeholders and technical teams. Translate business needs into clear requirements that support scalable technology solutions and improved service delivery and operational efficiency.• Analyze and optimize ITSM processes• Elicit and document business and functional requirements• Partner with developers and architects to support solution design and implementation• Facilitate cross-functional collaboration and stakeholder alignment• Drive process standardization and continuous improvement initiatives
EDUCATION
University of Miami
Bachelor of Business Administration (B.B.A.)
University of Miami Herbert Business School
MBA
SKILLS
ABOUT WHITNEY FRASER
I’m a Senior Business Process Analyst working at the intersection of business and technology within IT Service Management.I help translate business needs into clear, actionable requirements and partner with technical teams to improve how services are delivered. I’m especially passionate about how thoughtful process design shapes team culture – creating clarity, accountability, and smoother collaboration across organizations.At my core, I’m a connector – aligning people, process, and technology to make work flow better and deliver better outcomes with less friction.
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