Whitney Reynolds

About Whitney Reynolds

As the Vice President of Customer Experience, I am responsible for developing and…

Experience

1. Vice President, Global Customer Experience

   Teleflex

   Jun 2021 — Present

   Responsible for: Developing a Customer Experience strategy and vision and create short-term and long-term action plans around key objectives. Articulating the Customer Experience vision to the broader organization to gain buy-in and commitment. Collaborating across all business units and functions and inspire and motivate others to have a customer-first mindset and the desire to change current processes, tools, etc. to shift the organization to the desired state. Seek to understand the voice of the customer. Continually assess, monitor and enhance customer satisfaction. Researching and analyzing best-in-class organizations in the area of customer experience and recommending best practices for implementation. Envisioning and implementing innovative new ways to serve customers to make Teleflex a trusted partner. Utilizing process improvement practices to maximize sales and profitability and grow business. Establishing and maintaining a continuous review of both short and long term strategic plans for presentation to executive leadership.

Education

• The University of Montana - College of Business

  Bachelor's Degree, Business Management and Marketing

  1995 — 1999

• Harlowton High School

  High School Diploma

  1991 — 1995

Skills

• Talent Management
• Operating Room
• Global Marketing
• Commercialization
• Cardiology
• Product Marketing
• Urology
• Sales Effectiveness
• Capital Equipment
• Marketing Strategy
• Disposables
• Medical Devices
• Product Launch
• Surgeons
• Market Development
• Strategic Planning for Growth
• Acquisition Integration
• Financial Modeling
• Cross-Functional Team Leadership
• Working with Surgeons
• Fda
• Brand Management