Whitney Phommavong
Vice President of Operations at IntouchCX
- Role
- Vice President Operations at IntouchCX
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Whitney Phommavong
Ambitious and results-oriented professional with over 15 years of experience in contact center operations management and credit services. Extensive experience in building high performing teams and creating strategic alliances in a variety of industries. Successful at motivating, training and developing teams to drive performance in a highly competitive environment. Operates with a strong sense of urgency and thrives in a fast pace setting. Tenacious leader that is highly competent in applying business acumen and achieving exceptional results.
Experience
Vice President Operations
Dec 2025 — Present
Education
St. Petersburg College
Education
1996 — 2001
Skills
- Leadership
- Call Center
- Vendor Management
- Forecasting
- Retail
- Outsourcing
- Coaching
- Operations Management
- Contact Centers
- Management
- Team Building
- Training
- Customer Satisfaction
- Budgets
- Performance Management
- Strategy
- Employee Relations
- Strategic Planning
- Call Centers
- Hiring
- Business Process Improvement
- Customer Service
- Process Improvement
- Team Leadership
- Project Management
- Project Planning
- Leadership Development
- Budgeting
- Team Management
- Customer Experience
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