Whitmore Theresa
Crs Lead @Emory University Hospital
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WORK HISTORY
Crs Lead @Emory University Hospital
Provide exceptional customer service in a high call volume call center providing specialty healthcare support for the following clinics: Primary care. • Verify the accuracy of patient demographics and insurance information, updating IDX when applicable.• Review insurance eligibility and primary care provider information via the online insurance verification system.• Register any new patients not pre-registered and reschedule all appointments accordingly.• Check appointment times and dates for patients.• Answer and direct incoming calls according to the section guidelines.• Primary contact for patient seeking solutions to problem, concerns and unmet needs.• Enter patient referrals in IDX.• Send EEMR messages to clinical staff of patients requesting prescription refills, renewals, medical advice, or general messages to the physicians.• Call nurses for critical labs.• Mail new patient packets and procedure packets out to all patients daily.• Notify the Making Data Healthy department with issues surrounding duplicate patient records and when updating patient records with correct data.• Attend monthly department meeting for training purposes. • Ensure adequate coverage and acts as back –up scheduler as needed.• Provides feedback to supervisors and staff.• Conduct audit of appointment and EEMR messages for accuracy.
EDUCATION
Strayer University
Bachelor of Applied Science (B.A.Sc.)
East High School
General Studies
Strayer University
Master of Business Administration - MBA
ABOUT WHITMORE THERESA
I am self-motivated, result driven, innovative and exceptional administrative specialist…
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