Richard White

Area Operations Manager @Progressive Retail Management

Operational Oversight: Lead daily operations across multiple retail locations, focusing on consistency in customer service, merchandising execution, and operational excellence. Responsible for store-level P&L management and aligning teams to exceed KPIs in sales, shrink, and labor control.Team Leadership: Develop and guide a high-performing management team through mentorship, accountability, and clear operational directives. Launched a new manager development program that improved internal promotion rates by 30% and reduced new hire turnover.Process & Performance Optimization: Spearheaded the implementation of a streamlined inventory mapping and cycle count program that increased on-hand accuracy by 22% across all stores. Introduced daily section accountability to improve merchandising standards and reduce recovery time.