Mary W.
Customer Success Manager | SaaS
- Role
- Account Development Rep at Squint
- Location
- Tacoma, WA, US
- LinkedIn followers
- 500 followers
About Mary W.
I’m passionate about building genuine connections, solving complex business puzzles, and making work fun and impactful-for clients, teams, and everyone involved! With a background spanning account management, customer success, and business operations, I love rolling up my sleeves to deliver creative solutions and help organizations grow.What lights me up:>Turning client challenges into success stories and long-term partnerships>Leading diverse teams to new heights with positivity, collaboration, and a dash of humor>Designing smart, data-driven strategies that drive real, measurable resultsA few wins I’m proud of:>Boosted monthly Sales Qualified Opportunities by 233% by reimagining our sales process and empowering the team>Helped clients in AI/ML achieve $2.4M+ in new sales in just over a year by building trust and delivering tailored solutions>Revitalized a SaaS market, generating $2.8M in new business and achieving an 83% win rate-while keeping the team motivated and engagedI believe work should be both productive and enjoyable, and I thrive in environments where innovation, curiosity, and continuous improvement are celebrated. If you’re looking for someone who brings energy, creativity, and a people-first mindset to every project, let’s connect!
Experience
Account Development Rep
Feb 2024 — Present
Partnering closely with sales and product teams to connect innovative AI solutions with manufacturing leaders. I focus on identifying aligned opportunities, building strong rapport, and driving interest through thoughtful, strategic outreach.
Education
ESCEM
Study Abroad, elective credit, Global Business
2012 — 2012
University of San Francisco School of Management
Master’s Degree, Global Entrepreneurship and Management
2014 — 2014
Universitat Ramon Llull
Master's degree, Marketing/Marketing Management, General
2013 — 2013
Dominican University of California
International Business/Marketing, Business
2009 — 2013
Fu Jen Catholic University
Master of Business Administration (M.B.A.), Supply Chain Management and Operations
2014 — 2014
Skills
- Event Management
- Microsoft Office
- Public Relations
- Adobe Photoshop
- Google Maps
- Google+
- Community Outreach
- Corporate Social Responsibility
- Teamwork
- Photoshop
- Google Docs
- Teaching
- Time Management
- Critical Thinking
- Public Speaking
- Leadership
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Google Earth
- Research
- Fundraising
- Microsoft Word
- Customer Service
- Social Media
- Social Entrepreneurship
- Volunteer Management
- Event Planning
- Editing
- Marketing
- Higher Education
- Social Networking
- Nonprofits
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