Wheat Williams
Content Specialist, Technical Writer, Marketing Department @Sweetwater
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WORK HISTORY
Content Specialist, Technical Writer, Marketing Department @Sweetwater
Fort Wayne, IN, US
Write quickstart guides and customer technical support knowledge base articles for Sweetwater SweetCare, covering macOS, digital audio software, keyboards and synthesizers, guitar effects, professional audio and recording equipment, guitars, band and orchestra, and other musical instruments. Coordinate with Sweetwater Marketing, Merchandising, and musical instrument and pro audio manufacturers to support product launches. Create content optimized for SEO and publish website pages in WordPress.
EDUCATION
Georgia State University
Bachelor of Music, Music Business and Recording Studio Engineering
Belmont University
Music
ABOUT WHEAT WILLIAMS
I write about music and audio with passion and authority, in an authentic voice.Bringing to bear years of diverse experiences in music, I work in the music industry. I\'m a copywriter and technical writer in the marketing department at Sweetwater, the largest online pro audio and musical instrument retailer in North America. I have a strong background in IT technical support and customer service.As a music journalist, I write feature articles interviewing internationally-renowned musicians in classical, rock, jazz, and country music. I cover arts and culture. I have a bachelor’s degree in music, with operatic voice as my principal instrument, and a concentration in music business and recording studio engineering.I got started in the pre-Internet era as a freelance music journalist with national print magazines and as a freelance publicist and marketing copywriter for major record labels.For three years I was part-time business manager for the Atlanta Baroque Orchestra, where I created advertising, marketing, and copywriting, built a website, and was successful at grant writing. I have done customer service, sales and business administration in music publishing. I have been:A telemarketer of symphony orchestra season tickets and 501(c)(3) fundraising. A music teacher in private lessons in voice, guitar, and beginning piano. A professional freelance church musician in traditional choral music.A music copyist and engraver. An IT technical support technician for corporations. I am an Apple Certified Support Professional.
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