Will Harlan

Sales and Customer Success Leader

Role: Director of Customer Success at Sparebox Technologies
Location: Bend, OR, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Will Harlan

Energetic and results-driven Technical Sales Leader with a proven track record in delivering GTM strategies that provide clear paths to drive revenue. Possessing a \"team-first\" attitude and willing to roll my sleeves up, I have successfully led teams to achieve and exceed sales targets in dynamic and competitive markets. My strategic sales experience and understanding of technology has not only resulted in increased profitability but also in cultivating strong client relationships. With a keen understanding of how to work effectively with customers and pay attention to market trends, I am adept at developing effective GTM strategies to meet and exceed organizational goals.

Experience

Director of Customer Success
Sparebox Technologies
Mar 2024 — Present · Bend, OR, US
As Director of Customer Success, I lead onboarding, training, and adoption of our products for new customers. My team partners closely with with internal teams (Sales, Product, Engineering,+ QA) and clients to ensure our solutions are embedded into day-to-day operations and deliver measurable business impact.My focus over the past 2+ years has been building scalable, repeatable success motions that help customers fully realize the value of our platform. In 2025, our team achieved a 93/100 Net Promoter Score, placing us among the highest-performing customer success organizations across SaaS.

Education

University of Oregon
Bachelor of Science, Business Administration; Marketing concentration. Minor in Economics

Skills

Technical Translation
Social Networking
Social Media Marketing
Marketing Strategy
Advertising
Strategic Partnerships
Networking
New Business Development
Business Development
Sales Cycle Management
Digital Marketing
Account Management
Analytics
Digital Strategy
Strategy
E-Commerce
Social Media
Project Management
Spanish
Management
Leadership
SEO
Marketing
Salesforce.com
Microsoft Office
Sales
Contract Negotiation
Start-Ups
Google Engage Partner
Mobile Devices
Adobe Creative Suite
Salesforce
Microsoft Excel
Proposal Writing
Digital Media

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