Will MacKenzie
Services Delivery Manager @Snowflake
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WORK HISTORY
Services Delivery Manager @Snowflake
Led collaboration with Senior Stakeholders by ensuring seamless coordination across customer organizations and Snowflake teams for scalable applications. As a technical project management authority, I optimized 50+ Snowflake projects with a focus on quality guidance and adherence to data best practices. Took ownership of operational relationships, crafted and executed relationship roadmaps, managed key client projects, and contributed to policy development. Integrated industry knowledge for comprehensive software solutions, enabled practice areas, and supported sales pursuits. Demonstrated skillful resolution of customer challenges, managing escalations, and driving continuous process improvements for an enhanced client and Snowflake experience.
EDUCATION
University of Notre Dame
Professional Certificate in Management
The Johns Hopkins University
Professional Certificate in Executive Data Science
University of California, Davis
Professional Certificate in Fundamentals of Visualization with Tableau
Portland State University
Bachelor of Science, Criminology
ABOUT WILL MACKENZIE
As a passionate Technical Project Manager, I uniquely blend the precision and expertise of a data engineer with the leadership and strategic vision of a Program Manager. I thrive in steering the development and execution of cutting-edge cloud-based data storage and analytics solutions. With a robust background encompassing both Program Management and Delivery Management, I bring extensive expertise to oversee the entire project lifecycle. Functioning as a Strategic Leader and Trusted Advisor, I transcend technical proficiency to effectively engage with Senior Client stakeholders. My specialization lies in driving process optimization, catalyzing revenue growth, and enhancing the overall customer experience. I am dedicated to aligning innovative solutions with business objectives, ensuring the consistent delivery of unparalleled value.
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