Frank Fletcher
Manager Project Management, Memphis Light, Gas and Water (MLGW)
- Role
- Interim Manager, Customer Service Field Operations at Memphis Light, Gas And Water Mlgw
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Frank Fletcher
A seasoned Customer Experience and Operations Executive with more than 24 years of…
Experience
Interim Manager, Customer Service Field Operations
Memphis Light, Gas And Water Mlgw
Jan 2021 — Present · Memphis, TN, US
Education
The University of Memphis
Master of Science in Business Administration (MSBA)
2012 — 2015
Shorter College
Master of Business Administration (MBA)
2002 — 2004
The University of Memphis
Bachelor of Business Administration (BBA)
1991 — 1995
Skills
- Forecasting
- Event Planning
- Program Management
- Strategy
- Product Development
- Analysis
- Renewable Energy
- Product Marketing
- Fundraising
- Marketing Strategy
- Contract Negotiation
- Financial Analysis
- Utility Rate Analysis
- Energy Efficiency
- Project Planning
- Long-Term Customer Relationships
- Budgets
- Microsoft Office
- Program Evaluation
- Project Management
- Product Launch
- Market Research
- Strategic Planning
- Preparation of Business Cases
- Social Media
- Smart Metering
- Strategic Partnerships
- Financial Modeling
- Energy Conservation
- Customer Satisfaction
- Energy
- Customer Service
- Marketing
- Weatherization
- Written & Oral Presentation Skills
- Regulatory Submissions
- Leadership
- Management
- Team Building
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