Weverton R.

About Weverton R.

Goal-oriented IT Specialist with vast experience gained back when \"Dot-com\" was a thing building websites, Flash animation, GIFs, CSS, and image manipulation. During my Bachelor\'s, I have had priceless internship opportunities to expand my knowledge in class such as Semp-Toshiba Booth, LAN Houses, and Software House - IBOPE /Nielsen.In governance, I supported: 9-5, 24x7x365, and follow-the-sun environments (ISP, IT Players, The Olympics, Banks - trading floor, Logistic, and Hospitality companies) with over 13 years of strong problem-solving with excellent customer service skills as a Trilingual Service Desk Analyst fluency in English, Portuguese, and Spanish.In Compliance, I supported organizations from different types of industries being compliant with the Payment Card Industry Data Security Standard (PCI DSS).Graduated in Cyber Security from Northwestern Chicago where I was able to gain theoretical knowledge and labs hands-on environments in Linux, Security Onion, Kali, Azure, Burp Suite, Splunk, Metasploit, Nikto, NMAP, Autopsy, and Kibana.Additionally, my IT certifications demonstrate my knowledge and proficiency in various technical areas. My CompTIA A+ and Security+ certifications have helped me to develop a deep understanding of computer hardware and security protocols. In contrast, my ITIL certification has equipped me with best practices for IT service management. My Azure Foundation Certifications AZ900 and SC900 attest to my knowledge of Microsoft Azure cloud services and solutions.In my free time, I stay current with security and cloud trends by listening to podcasts, reading blogs, attending webinars. I recently passed the CySA+ certification and I am deepening my involvement in GRC and automation.

Experience

1. Network Operations Technician

   SpaceX

   Dec 2023 — Present · Redmond, WA, US

   Detect and triage emerging anomalies on satellites, ground stations, terrestrial network interconnections, network co-location sites, and internet points of presence• Provide centralized awareness and management of routine and emergency maintenance performed by SpaceX personnel and partner contractors• Support individual customer and enterprise escalations• Measure, preserve, and improve the uptime and performance of the Starlink Network• Follow and improve processes used for managing the Starlink Network• Manage regulatory compliance requests (e.g, domain/IP blocking), conduct internal reviews, implement necessary changes, and ensure timely compliance• Act as the primary point of contact for legal team and telecommunications regulators (ANATEL - Brazil)• Maintain up-to-date knowledge of regional compliance requirements and proactively address regulatory challenges• Triage and resolve customer issues across multiple channels (digital, voice, etc.)• Be a relentless internal advocate for the customer within SpaceX• Provide technical support to customers using hardware, software, and network expertise• Surface product, process, and training issues by pairing quantitative and qualitative methods; be the voice of the customer, in the language of the business• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues• Create and maintain an internal knowledge base and help center collateral

Education

• UNIESP - União das Instituições Educacionais do Estado de São Paulo

  Bachelor's degree, Computer Science

  2005 — 2013

• Northwestern University

  Cyber/Computer Forensics and Counterterrorism

  2021 — 2022