Weston Ludeke

About Weston Ludeke

10+ years in startups working at the intersection of users and engineers.At Pythagora (YC W24), I was the first customer-facing hire and built Developer Relations from the ground up, owning support, documentation, community, marketing, and developer content. I wrote blog posts and READMEs, shipped full-stack demo apps, created YouTube tutorials, and partnered with the founders to shape the product roadmap through user feedback.Before that, I spent 7 years at Streak (YC S11) in technical support, where I wrote internal and external documentation, built internal tooling, mentored teammates, ran 1:1s, led new hire onboarding, and developed automation workflows using SQL, BigQuery, Google Apps Script, APIs, and Zapier.I studied software engineering at Launch School, then built Campfire with three other engineers, an open-source deploy preview tool. Here\'s the case study I authored: https://campfire-previews.github.ioI thrive in early-stage environments working directly with founders, and love getting hands-on with code while helping teams grow and scale.GitHub portfolio: https://github.com/westonludeke* Languages & Frameworks: JavaScript, TypeScript, Python, Ruby, Node.js, React, Express, Sinatra, Material UI* Tools & Platforms: AWS, Docker, DigitalOcean, Render, GitHub, Stripe, BigQuery, Zapier, Postman* Documentation & Content: Technical documentation, READMEs, tutorials, video demos, blog posts, Markdown, knowledge bases

Experience

1. Senior Support Engineer

   Transcend

   Jan 2026 — Present

   Senior Support Engineer supporting customers across Transcend’s privacy, consent, and DSR automation platform.* Lead intake, triage, and investigation of complex customer support requests across Consent Management, DSR Automation, SSO, and API integrations.* Troubleshoot customer issues involving JavaScript (airgap.js), HTML/CSS, REST APIs, and identity providers (SAML / SSO).* Serve as an escalation point for advanced or persistent issues, partnering with Engineering and Product to drive resolution.* Work directly with customers via email and real-time channels to diagnose configuration issues and recommend best practices.* Contribute to internal playbooks, documentation, and Help Center resources by translating recurring issues into scalable guidance.* Collaborate cross-functionally to improve support workflows, tooling, and overall customer experience.

Education

• Launch School

  Software Engineering

• University of Houston, C.T. Bauer College of Business

  BBA, Marketing

Skills

• Bootstrap
• Crm
• Business Development
• Html
• Sales Operations
• Wordpress
• Sales
• Marketing
• New Business Development
• Css
• Product Management
• Online Advertising
• B2b
• Entrepreneurship
• Jquery
• Salesforce.com
• Copywriting
• Sales Process
• Javascript
• Strategy
• Product Development
• Advertising
• Market Research
• Blogging
• Lead Generation
• Email Marketing
• Management
• Selling
• Account Management
• Mobile Marketing
• Writing
• Strategic Partnerships