Laura West
Customer experience champion | Team-builder | Biz Ops leader
- Role
- Senior Engagement Manager at Aurora Solar
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Laura West
I am passionate about helping deliver greater value and outcomes for my team and customers. With experience at four rapidly growing startups, I understand the challenges of scaling efficiently. I am a proven leader in ramping and building teams, focusing on operational and product improvements, and delivering excellent customer experiences. These efforts retain customers, increase team and customer loyalty, and help increase the company’s productivity and profitability.I do this by focusing on data, having a customer-centric approach, and partnering with cross-functional teams. These partnerships lead to innovation, operational efficiency, and result in better teams and customer experiences.
Experience
Senior Engagement Manager
Jan 2023 — Present · San Francisco, CA, US
Education
University of Colorado Boulder
Bachelor of Arts (BA), Political Science
Skills
- Claim
- Insurance
- Liability
- Medical Malpractice
- Management
- General Insurance
- Trials
- Risk Management
- Product Liability
- Underwriting
- Claim Investigation
- Mediation
- Public Speaking
- Analysis
- Legal Research
- Legal Liability
- Public Liability
- Insurance Law
- Litigation
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