Shon Johnson
Global Process Excellence, Director
- Role
- Director, Global Process Excellence at Thermo Fisher Scientific
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Shon Johnson
Extremely versatile business professional possessing over 20 years of quality, improvement, change, project management, operations, and business transformation leadership. I create value for organizations through effective deployment of governance, assurance, and improvement programs that deliver great customer experiences and positively impact the bottom-line. Quality | Operational Excellence | Improvement | Change Management | Business Transformation | Customer Experience | Strategic Initiatives | Project Management Email: o••••••••@gmail.com I’ve been fortunate to hold several business management leadership roles across numerous industries in global organizations which delivered an impressive track record of delivering business improvement, driving efficiencies, reducing costs, leading change initiatives, establishing high-performance / customer-centric organizational cultures, and enabling teams to design and deliver better customer experiences. I have led a multitude of improvement initiatives to deliver value, remove waste, and drive businesses forward. As a change manager, I have championed organizational design initiatives, technology-enabled digital transformations, customer-centricity programs, and employee experience campaigns. As a quality professional, I have fostered continual improvement cultures, designed processes, established metrics and scorecards, and leveraged a wide array of technology tools / software to both understand and improve operational performance. Core competencies: • CSSBB – Certified Six Sigma Black Belt | CMQ/OE – Certified Manager of Quality / Organizational Excellence | CQA - Certified Quality Auditor • Process improvement, continuous improvement, change management, design thinking • Root cause analysis, Kepner-Tregoe, taproot, FMEA • 5S, statistical process control (SPC), process behavior charts, kaizen, lean, data / statistical analysis, data interpretation, value stream mapping (VSM), DMAIC, process mapping, control charts • Strategic planning and execution, hoshin kanri • Project, program mgmt • Customer experience, customer-centricity, voice of customer, journey mapping, kano analysis, feedback management • Business process engineering / design, quality mgmt systems – ISO 9001, ISO 14001, ISO 45001, AS9100 • Risk management, risk-based approach, supply chain • Team management, people development, coaching, mentoring, servant leadership Please contact me at 83••••••45 with any quality, improvement, change, project management, operations, operational excellence, and business transformation opportunities.
Experience
Director, Global Process Excellence
Apr 2021 — Present · Atlanta, GA, US
Serving Chromatography & Mass Spectrometry (CMD) division in the Commercial Operations team, role focused on driving PPI projects, quality culture, and project management of strategic initiatives.• Led and supported numerous critical growth lever projects driving 3 hours (annually) of sales productivity that increased sales capacity and generated record quarters of earnings.• Managed process excellence team to drive analysis, insights, and deployment for PPI projects and establishing a quality culture across the Commercial team.
Education
Embry-Riddle Aeronautical University
BS, Professional Aeronautics
University of Houston, C.T. Bauer College of Business
MBA, Master of Business Administration
2009 — 2011
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