Wesley Simms

Logistics Operations Engineer @KNAPP UK

Derby, GB

Incident response and technical troubleshooting lead in an Automated Warehouse environment.Data analysis and report building.MySQL, Linux, KiSoft, PHP, HTML, CSS, Javascript, JQuery, Bootstrap, Microsoft Excel, Microsoft PowerPoint. Continuously analysing and improving the operational process (measure = throughput)• Leads and supervises troubleshooting procedures• Incident Management (measure = time to resolve, SLA)• Problem Management (measure = time to complete development cycle)• Change Management (measure =% of successful CRs)• Identifies operational priorities by assessing operational objectives (measure = uptime)• Continuous Improvement Process (measure = ITIL compliance, TPX Dashboard)• Investigating complaints and suggestions Increase efficiency Developing operational solutions by defining, studying, estimating, and screening alternative solutions• Determine impact on whole logistic system• Continuous Improvement Process• Anticipates operational issues by studying operational targets, modes of operation, limitations• Monitoring technical availability (measure = CMMS, Logistic Dashboard)• Monitoring performance (measure = Logistic Dashboard) Establish \"Best practice\" Improves operational quality results by studying, evaluating, and recommending process re-design• Supervision of implementing changes• Change Management• Contributing information and opinion to unit design and modification teams• Continuous Improvement Process• Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends and developments• Continuous Improvement Processes

University of Derby

BSc

University of Derby

BSc Computing