Wesley Meek

Bmw Service Advisor @Holman

Fort Lauderdale, FL, US

While at Holman I work directly with customers to understand their automotive concerns. I contact customers daily and provide updates on their vehicles directly via phone calls, texting and email, whichever truly accommodates the client. I also work directly with various co workers in the service department to provide an outstanding service to our customers and make sure they are treated with the most outstanding service in the industry. Part of my daily duties include using the ADP interface, performing walk around inspections of the vehicle, verifying warranty coverage, notifying customers of when special ordered parts arrive, and notify customers of the needs of their vehicle, to name a few. While doing all of these things I provide a strong work ethic, maintain a positive morale, and try to help my fellow co workers in any way that I can. While performing the daily duties that I am required I continue to maintain a very high C.S.I score, as the most important thing to our business is the customer relationship and the customer. In my thinking I would compare the service department to a football team by this: You need a QB, but you also need the other ten men surrounding you and an amazing coach to get the job done. So anyway that you can help your team get a win, do it, and smile at the end of the game. At the end of the game the customer will celebrate your victory with you.

Vincennes University

Associate of Science (A.S.), Restaurant, Culinary, and Catering Management/Manager