Wesley Long

Vice President, Customer Excellence- Asensus Surgical a Karl Storz Company, Robotic Surgery

Role
Vice President, Customer Excellence at Asensus Surgical
Location
Raleigh, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Wesley Long

26 years of experience in service operations with 20 years in the surgical robotics industry under FDA, CE Mark, and PMDA regulation and 6 years in the USAF aviation sector. My experience and education have provided me with a solid foundation enabling sustainable rapid growth on a global scale with consistent positive outcomes. This is proven in my 4 year Gallup Engagement score ranking 85% higher than all global and historical participants in the database. I continuously display the ability to negotiate and compromise with internal/external customers to maintain project timelines, budgets, and employee satisfaction while not sacrificing product quality or patient safety. I am a highly motivated individual who thrives on service before self-mentality, accountability, empowerment, employee development, and delivering results making a difference in people’s lives. I currently manage the following global functional areas: Facilities, Data Informatics, IT, Service Depot, Product Support Engineering, Field Service, Customer Service, Procurement, Logistics & Warehousing, Materials Management.

Experience

  1. Vice President, Customer Excellence

    Asensus Surgical

    Apr 2020 — Present · Raleigh, NC, US

Education

  • Intuitive Surgical University

    Management Development Program

    2006 — 2006

  • Eastmont Senior High School

    High School Diploma, General Studies

    1994 — 1997

  • Trident University International

    Bachelor of Science (B.S.), Leadership

    2015 — 2016

  • Community College of the Air Force

    Associate of Arts and Sciences (AAS), Aviation Maintenance Technology

    2002 — 2003

  • United States Air Force

    2A6X6, Electrical & Environmental Control Specialist Technical Training

    1999 — 2000

  • United States Air Force

    Airman Leadership School

    2002 — 2002

Skills

  • Field Service
  • U.s. Food and Drug Administration (Fda)
  • Product Launch
  • Electricians
  • Business Process Improvement
  • Fda
  • Cross-Functional Team Leadership
  • Market Development
  • Hardware Diagnostics
  • Robotics
  • Biomedical Engineering
  • Engineering
  • Veterans
  • Management
  • Aircraft
  • Process Improvement
  • Capital Equipment
  • Operating Room
  • Electronics
  • Training
  • Medical Devices

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Wesley Long — Vice President, Customer Excellence at Asensus Surgical in Raleigh, NC, US | Unifers