Wesley Cuebas

About Wesley Cuebas

Experienced Client Experience Liaison with a demonstrated history of working in the Client Experience and Positive Feedback and services industry. Strong support professionally skilled in Social Psychology, Client Satisfaction Management, Client Agent Case Management, Client Document Management, and Customer Relationship Management (CRM). Bringing out the best in the most disgruntled client base.

Experience

1. Pb Smartpostage Customer Care Project Team

   Pitney Bowes

   May 2013 — Present

   Technical Support to the PB Smart Postage, PB Smart Connections, PB Smart Codes and PB Smart Marketer products. Serving both English and Bi-lingual clients.

Education

• The College of New Rochelle

  Computer Science/Liberal Arts

  1982 — 1985

Skills

• Business Strategy
• Troubleshooting
• Account Management
• Change Management
• Customer Experience Transformation
• Social Psychology
• Saas
• Creative Problem Solving
• Customer Analysis
• Client Representation
• Customer Satisfaction
• New Business Development
• Team Building
• Management
• Customer Engagement
• Business Process Improvement
• Customer Relationship Management (Crm)
• Psychological Assessment
• Client Experience Management
• Cold Calling
• Salesforce.com
• Strategic Planning
• Cross-Functional Team Leadership
• Business Development
• Software as a Service (Saas)
• Leadership
• Team Leader Ship Management
• Enterprise Software
• Customer Experience Management
• Payroll Administration
• Customer Retention
• Customer Loyalty
• Customer Service
• Document Imaging
• Counseling Psychology
• Document Management
• Client Liaison
• Social Media Marketing
• Competitive Analysis
• Contract Negotiation