Wes Hargrave
Director of IT Support at Cincinnati Public Schools
- Role
- Director of IT Support at Cincinnati Public Schools
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Wes Hargrave
Business professional experienced in IT Service Management, Continual Service Improvement, Corporate Training and Development, Quality Assurance, Team Leadership and Service Desk Operations Management.Designed and facilitated both soft skill and technical training. Led and mentored diverse teams supporting multi-national and local corporation\'s employees. Developed processes to improve processes, build and share knowledge and encourage collaboration.
Experience
Director of IT Support
Apr 2023 — Present · Cincinnati, OH, US
Accountable for IT Support for CPS.
Education
Northern Kentucky University
Master of Business Administration (MBA)
2005 — 2007
University of Cincinnati
Bachelor
1989 — 1994
Skills
- Process Improvement
- Management
- Team Building
- Call Centers
- Instructional Design
- IT Service Management
- Change Management
- Service Delivery
- Technical Support
- Business Analysis
- Information Technology
- Consulting
- Team Leadership
- Software Documentation
- Coaching
- Troubleshooting
- IT Management
- Itil
- Project Management
- Quality Assurance
- Program Management
- Business Process Improvement
- Service Desk
- Help Desk Support
- Customer Service
- Training
- Sharepoint
- Vendor Management
- Continuous Improvement
- Leadership
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