Wes Harris

About Wes Harris

Enterprise customers don’t buy technology—they buy confidence that it will work in their environment. As a Senior Sales & Engineering leader, my role has been to create that confidence and help close complex, high-value deals. I focus on enterprise and mid-market sales teams across the full sales cycle, supporting both Direct and Channel opportunities. My work includes leading tailored leading the sales process, value driven demos, and executive-level presentations that directly address customer risk, security, and scalability concerns. What differentiates me is my ability to translate deep technical concepts into clear business value. I work closely with stakeholders across sales, engineering, security, and procurement to ensure alignment from initial discovery through implementation. I also play a key role in shaping product feedback, influencing roadmap decisions based on recurring patterns across customer engagements. At a senior level, I take ownership beyond individual deals. I mentor junior sales engineers, help standardize sales processes and demo environments, and collaborate closely with product and customer success teams to drive stronger post-sale outcomes.

Experience

1. Ccaas, Cx, and Ai Sales Specialist

   Zoom

   Feb 2026 — Present

   Serve as a trusted advisor driving the adoption and transformation of customer experience services through our AI-first CX platform. Lead the strategic deployment of Zoom Contact Center, AI solutions, AI-powered Expert Assist, and Workforce Management to improve operational efficiency, scalability, and customer outcomes.Key Responsibilities: • Qualify leads and conduct comprehensive needs assessments to align solutions with customer business objectives. • Educate and enable customers and partners on AI-driven CX platform capabilities, use cases, and best practices. • Showcase platform capabilities through tailored, value-driven demonstrations aligned to customer challenges.

Education

• ITT Technical Institute

  Associates, Computer Science

  2001 — 2003

Skills

• Wan
• Managed Services
• Integration
• Telephony
• Network Architecture
• Telecommunications
• Cisco Technologies
• Video Conferencing
• Ip
• Session Initiation Protocol (Sip)
• Saas
• Cloud Computing
• Mpls
• Voip
• Data Center
• Solution Selling
• Voice Over Ip (Voip)
• Lan-Wan
• Network Design
• Sip Trunking
• Unified Communications
• Multiprotocol Label Switching (Mpls)
• Cisco Systems Products
• Wide Area Network (Wan)
• Solution Architecture
• Sip
• Networking
• Internet Protocol (Ip)