Wes Halstead
Service Desk Analyst @Chevron Phillips Chemical Company
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WORK HISTORY
Service Desk Analyst @Chevron Phillips Chemical Company
Responsible for providing second-level contact and problem resolution for all users with hardware, software and application issues. Sets up coordinates and monitors the operation of electronic computer equipment. Modifies, repairs, and conducts preventative maintenance on telecommunication equipment and related systems. Remotely Installs, repairs and conducts preventative maintenance of personal computers and related systems. Configure and install servers, Create users in Active Directory and SCCM. Create file permissions for network various locations and end users. Maintain GOP (group policy objectives and DFS (distributed file systems). Maintaining server security including firewall and anti-virus software. Monitor and alert issues through solar winds. I also provided primary software support for ArcMap users. Assisted field techs with ESRI and Trimble software issues and questions.
EDUCATION
Wilmington University
Associate's degree, Cyber Security
Mountwest Community and Technical College
Associate's degree, Information Technology
SKILLS
ABOUT WES HALSTEAD
At Chevron Phillips Chemical, our team excels in delivering technical support and network engineering solutions that bolster organizational efficiency. With a strong background in IT infrastructure, cybersecurity, and server maintenance, I\'ve successfully led initiatives to enhance system security and user experience.My expertise lies in configuring servers, Active Directory, and SCCM as well as ensuring robust network performance. The drive to optimize tech systems has been a hallmark of my tenure, ensuring seamless operations and contributing to the steadfast reliability of our IT services.
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