Werner Erickson
Director Operational Solutions @Hancock Whitney
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WORK HISTORY
Director Operational Solutions @Hancock Whitney
The Operational Solutions Team includes ServiceNow platform development, BPM process-based solution development, eDelivery, and Web Development. The focus of The team is supporting Line of Business Partners with vital information, insight, and innovative operational solutions for key client supporting business needs. We support operationally focused solutions with a keen focus on Process Digital Enablement and an iterative development approach. This vision is expected to be supported with toolsets that can be leveraged across the enterprise to solve business problems (and needs) outside of or between packaged solutions. The efforts and solutions developed through the CSA and PDE approaches, toolsets, and teams are intended to:* Improve customer fulfillment satisfaction * Improved turnaround time-frames * Reduce risk through improved controls and consistent execution of workflow * Improve performance based on automated KPI tracking & reporting * Allow improved agility for market and / or regulatory environment changes * Generally reduce cost based on improved / streamlined processes and more effective resource usage. The Web Development team supports not only web development capabilities, but also includes development of client supporting business solutions using custom.Net and SharePoint solutions.
EDUCATION
University of Phoenix
BS, Bachelor of Science in Information Technology
University of Phoenix
MBA, Information Technology Management
SKILLS
ABOUT WERNER ERICKSON
Innovation leader with 45+ years of experience in business process optimization, business…
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