Werner Cruz
Technical Support Engineer @Splashtop Inc.
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WORK HISTORY
Technical Support Engineer @Splashtop Inc.
Cupertino, CA, US
EDUCATION
Escuela Nacional Central De Agricultura
Agricultural Engineer, Agronomy
ITT Technical Institute
Computer Networking Systems
SKILLS
ABOUT WERNER CRUZ
Skilled Senior Level Systems Administrator, and Technical Support Engineer with 20 years of IT industry experience. Experience supporting enterprise applications and systems integration. Unix/Linux Administration, Virtualization, Storage, and Networking. Strong technical knowledge base, with an ability to identify root causes of complex disruptions and develop solutions that reduce downtime. Able to take the lead on critical issues, with experience serving as the primary tier-3 escalation point on challenging problems. Extensive experience on Windows & Linux platforms, including installation, administration, and support of enterprise cloud platform integration and monitoring toolsProven track record of providing technical support to customers acquiring software applications, as well as process improvement for optimized delivery, quality, and efficiency of support services. Experience with technologies such as: • SSH • VMware• NMS• REST API’s • CRM\'s• Microsoft Office • Windows OS • Linux OS• Troubleshooting databases• Interpersonal Skills• Network Troubleshooting• Process Improvement• Communication Skills• Costumer Service• Leadership• Troubleshooting Enterprise ApplicationsSpecialties: Linux, Windows, Management, AdministrationWerner C.
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