Wene M.
IT Support @Computer Modelling Group
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WORK HISTORY
IT Support @Computer Modelling Group
Provide comprehensive IT support for Windows environments, ensuring reliability, security, and efficiency across end-user devices and enterprise systems. Supported cloud adoption, SOC 2 readiness, and process automation while delivering Tier 2/3 support across Windows and macOS environments. Installed, configured, and maintained Windows 10/11 devices and Microsoft 365 applications for 200+ users, ensuring minimal downtime and peak performance. Resolved hardware and software issues through proactive troubleshooting, improving first-call resolution rates by 25%. Supported Active Directory and Windows Server administration, including user provisioning, password resets, and access control management. Diagnosed and replaced faulty hardware, peripherals, and cabling, reducing incident recurrence by 30%. Maintained accurate IT asset inventory and lifecycle documentation, enhancing accountability and audit readiness.Identified and implemented preventive solutions, reducing repeat trouble tickets and improving system uptime.Authored clear technical documentation and reports to standardize procedures and improve knowledge sharing within the team.Collaborated cross-functionally with service teams to streamline onboarding, deployment, and device replacement processes.
EDUCATION
ABM College
Diploma , Software Development
Southern Alberta Institute of Technology (SAIT)
Certificate, Information Technology and Applied Product Management
Queen Mary University of London
Bachelor's degree, Computer Science
University of Bradford
Master's degree, Finance, Accounting and Management
SKILLS
ABOUT WENE M.
I enjoy improving IT systems and internal processes by turning complex challenges into…
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