Wendy Welsh
- Role
- Operations Manager at Angeion Group
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Wendy Welsh
I am a Senior Director who builds operational infrastructure and scales teams in…
Experience
Operations Manager
Feb 2023 — Present
Joined organization during a rapid growth period, to define and standardize processes and build documentation to be used for employee training. Oversee 30 project associates who conduct class communications. Provide leadership to the team managing communications with 150 million class members in the largest class-action settlement history, a $150M case. Address 40-50K emails daily. Presently structuring the customer service training framework for the new contact center, scheduled for go-live in June 2023. Currently contributing functional and design expertise to the committee structuring the organization\'s 1st learning management system. Designated for the Diversity Committee, to recommend opportunities for community engagement, service, and community-building and volunteerism events.
Education
Camden County College
Associate's Degree, Business Administration and Management, General
2001
Skills
- U.s. Federal Housing Authority (Fha)
- Mortgage Lending
- Loan Origination
- Credit
- Underwriting
- Residential Mortgages
- Management
- Refinance
- Call Centers
- Loans
- Real Estate
- U.s. Department of Agriculture (Usda)
- Banking
- Fha
- Customer Service
- U.s. Va Loans
- Credit Analysis
- Va Loans
- Usda
- Mortgage Banking
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