Wendy Smith
International Trade Specialist II
- Role
- North American Trade Specialist Ii at FedEx Freight
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Wendy Smith
Experienced Executive Assistant with a demonstrated history of working in the…
Experience
North American Trade Specialist Ii
Dec 2023 — Present
Collaborate and provide consultation to sales, marketing and cross-operating company partners on North American customs and trade related issues and the onboard brokerage inclusive business• Manage problem resolution, negotiation and education development to streamline processes, reduce waste, add value and promote cost savings initiatives • Utilize data compilation, report analysis and comprehensive research to offer Leadership recommendations for strategic resolution, process efficiencies and service improvements• Work closely with interna/external customers to resolve account related issues as well as complex clearance and trade opportunities between brokers, importers, shippers, consignees, customers and regulatory agencies. • Utilize clearance knowledge to seamlessly consult and navigate an increasingly complex trade environment; provide a positive, clear, simplified and regulatorily compliant customer onboarding experience• Provide outstanding customer service by maintaining customer relationships and acts as a subject matter expert developing strategic solutions to internal and external customers through strong written and verbal communication• Knowledge of business software applications
Education
Memphis State University
Early Childhood Education
1990 — 1992
Skills
- Administration
- Word
- Accounts Receivable
- Process Scheduler
- Team Building
- Problem Solving
- Scheduling
- Telephone Skills
- Outlook
- Administrative Assistants
- Accounts Payable
- Microsoft Office
- Event Management
- Access
- Public Speaking
- Typing
- Time Management
- Excel
- Administrative Support
- Invoicing
- Administrative Assistance
- Customer Relations
- Teamwork
- Office Management
- Collections
- Microsoft Excel
- Powerpoint
- Customer Service
- Process Improvement
- Microsoft Word
- Customer Satisfaction
- Sap
- Account Management
- Data Entry
- Event Planning
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