Wendy Tran

Lead Dispatcher Customer Care @Pacific Office Automation

San Jose, CA, US

Monitor and dispatch technicians to resolve customer service needs.• Manage all incoming communications and distribute accordingly.• Assist service manager in all administrative duties and service department needs.• Backup to the Supplies Dept. and Service Manager• Process payroll and expense reports.• Bill out invoices and contact customers to collect on outstanding invoices.• Process payments.• Manage and maintain records of all employee\'s time sheets and time-off requests. • Identify, establish and implement new ways to help better and organize company\'s procedures.• Meet monthly service goal revenues.• On-board new customers.• Generate and organize monthly reports• Calendar management includes tech meetings, training, interviews, company holiday events, and other similar activities• Travel arrangements (flight, hotel, car service, etc.) includes techs training, company functions, corporate banquets, etc.