Wendy C. Oconnor
Memory Care Assisted Independent Programming Consultant @AgeWell Senior Living
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WORK HISTORY
Memory Care Assisted Independent Programming Consultant @AgeWell Senior Living
Policies & Procedure Standardization: In charge of developing, rening, and broadening the company\'s policies and procedures manual, eectively standardizing its daily operations and enhancing the quality of its services.• Resident Move-in/Move-out: Overseeing the resident move-in and move-out processes by collaborating with various internal teams to ensure a streamlined and positive experience for both new and departing residents.• Sta Training: Designing and conducting dementia in-service training for sta at all levels, as well as creating state-specic new hire dementia training programs to ensure that all personnel are well-equipped to handle the needs of residents.• Engagement Program Development: Spearheading the development and standardization of individualized engagement calendars and programs, aligning them with the company\'s proprietary dimensions of wellness and signicantly enhancing the overall living experience of residents in both assisted living and memory care facilities.• Elopement Response: Playing a crucial role in post-elopement team calls, where my guidance and input facilitate the creation of tailored engagement plans, thereby maximizing residents\' chances of success and ensuring that their unique needs and preferences are fully considered.• Revenue & Expense Management: Participating in critical quarterly deliberations and planning, focusing on revenue, budget, and labor management to ensure that the company\'s nancial health remains robust and sustainable.• Menu Redesign: Redeveloping the company\'s dining standards and menus to cater specically to the high standards and unique needs of residents in memory care facilities.
EDUCATION
Florida Metropolitan University
BBA
University of South Florida
Certificate in Professional Human Resources
Department of Elder Affairs - State of Florida
Core Training - #140929247
St. Petersburg College
Certificate in Gerontology
ABOUT WENDY C. OCONNOR
Experienced and results-driven Senior Living Professional with a focus on memory care and…
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