Wendy Burner

About Wendy Burner

I help hospitality and service organizations build loyalty-driven businesses by installing the Happiness Operating System™ — a measurable framework that turns leadership, culture, and customer experience into drivers of retention, resilience, and sustainable growth.The golden era of hospitality understood something modern businesses often forget: how people feel is your most powerful growth strategy.Over the past 20+ years, I’ve applied these principles in luxury events and healthcare leadership, helping grow a company by 4,400% in 18 months during a pandemic. Not through bigger budgets or better technology, but through designed experiences, calm leadership, and cultures people didn’t want to leave.The insight began with a simple experiment: a $3 \"Hello Card\" sent to Strategic Partners that generated a 70% referral booking rate for two decades.It proved something fundamental: Loyalty isn’t accidental, it’s engineered.Today, I help organizations install the Happiness Operating System™, built on five performance pillars known as the Five Lifts™: Authority, Climate, Loyalty, Resilience, and Standard.How Organizations Work With Me:Keynote Speaking — Conferences, leadership events, and organizations ready to rethink retention, loyalty, and performance.HOS Installations — 90-day guided implementations for founders and leadership teams seeking measurable cultural and operational transformation.Experience Design — Luxury weddings and experiences that continue to inform this work.If your organization is running on effort instead of systems, or you’re seeking a keynote speaker who blends hospitality wisdom with measurable business strategy, let’s connect.

Experience

1. Chief Executive Officer & Principal Planner

   Chic Productions

   May 2004 — Present · Orange County, CA, US

   Wendy Burner is an award-winning Wedding & Event Designer, Speaker, and Author with over 20 years of success in the hospitality industry. Through Chic Productions, she’s designed and executed unforgettable weddings and events for a global clientele—including families of Fortune 500 executives, NFL players, and everyday people who simply want their big day to feel extraordinary.While stunning venues and gorgeous details matter, Wendy believes the real magic happens in the experience design; the thoughtful, intentional moments that create deep emotional connection. That’s where she thrives: blending imagination, logistics, and impact to craft celebrations that are as meaningful as they are beautiful.In 2020, her expertise in live events led to an unexpected opportunity. When the hospitality industry came to a halt during the pandemic, Wendy was invited to join Covid Clinic, a nonprofit healthcare startup in need of someone who could navigate permits, build relationships, and drive growth under pressure. She brought with her not only years of transferable leadership skills, but dozens of fellow hospitality professionals seeking purpose and stability in uncertain times.The result? A thriving healthcare team built on the foundation of hospitality, one that generated hypergrowth and helped serve millions of patients with dignity and care.Today, Wendy continues to produce luxury weddings and events across Southern California while leading high-impact consulting through Bluebird Paradigm. Whether planning a once-in-a-lifetime celebration or building culture inside an organization, her passion remains the same: to create experiences that elevate, connect, and transform.

Education

• Chapman University

  Bachelor's of Arts, Organizational Leadership

  2001 — 2003

• Coach University

  Certification, Personal, Business & Executive Coaching

  2009 — 2010

Skills

• Event Planning
• Advertising
• Marketing
• New Media
• Social Media Marketing
• Event Management
• Meeting Planning
• Fundraising
• Marketing Strategy
• Weddings
• Team Building
• Management
• Entertainment
• Hospitality
• Marketing Communications
• Budgets
• Creative Writing
• Strategy
• Hospitality Industry
• Budgeting
• Fashion
• Social Networking
• Nonprofits
• Sponsorship
• Special Events
• Wedding Planning
• Nonprofit Organizations
• Social Media
• Business Development
• Leadership
• Corporate Events
• Coaching
• Public Relations
• Strategic Planning
• Public Speaking
• Private Events
• Trade Shows
• Business Coaching
• Teaching
• Time Management