Wendy Young
Director, Language Services @Parkland Health
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WORK HISTORY
Director, Language Services @Parkland Health
Lead a team of 120+ professionals across multiple hospital locations, ensuring high-quality language access services.Develop and implement technology-driven solutions to improve interpreter efficiency and reduce service delays.Manage vendor contracts, ensuring performance aligns with KPIs and budget expectations.Drive compliance with federal regulations, improving patient-provider communication and health equity.
EDUCATION
The University of Texas at Dallas
Master of Business Administration (MBA)
Penn State University
Bachelor of Science (BS), Nursing
ABOUT WENDY YOUNG
Innovative healthcare leader with 17+ years of experience optimizing nursing operations, enhancing patient care, and driving process improvements in complex health systems. Adept at integrating technology to streamline workflows, improve documentation accuracy, and ensure compliance with regulatory standards. Passionate about leveraging data and cross-functional collaboration to enhance clinical efficiency and patient outcomes.Key strengths include: Nursing & Clinical Operations Management Process & Workflow Optimization EHR & Technology Integration (Epic) Quality, Safety & Compliance Oversight Budget & Vendor Contract Management Strategic Planning & Change LeadershipCurrently serving as Director of Language Services at Parkland Health, leading a team of 120+ professionals in delivering equitable healthcare access through innovative language solutions. Previous leadership roles in surgical services, radiology, and nursing operations, with expertise in quality assurance and regulatory compliance.
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