Wendy Welser
Director, Customer Service
- Role
- Director, Customer Service at Veolia | North America
- Location
- Brighton, MI, US
- LinkedIn followers
- 500 followers
Experience
Director, Customer Service
Jun 2012 — Present · US
Responsible for leading the contact center, customer service, and billing functions for both PPS (Peer Performance Solutions) consulting efforts, as well as when establishing and transitioning customer service departments at newly acquired projects. Focus is on troubleshooting customer service-related issues and continuous process improvement. Evaluates, recommends and facilitates optimization and improvement measures in the contact center, customer service, and billing functions of Veolia North America projects and participates in vendor evaluations to identify best solutions.Also partners with the Business Development function to help build the Veolia North America customer service offering.
Skills
- Process Improvement
- Management
- Team Building
- Coaching
- Customer Service
- Call Centers
- Business Development
- Contract Management
- Compliance
- Employee Relations
- Strategic Planning
- Budgets
- Public Speaking
- Budgeting
- System Administration
- Policy
- Call Center
- Documentation
- Event Planning
- Project Management
- Data Analysis
- Performance Management
- Customer Satisfaction
- Training
- Microsoft Office
- Interviews
- Project Planning
- Leadership Development
- Staff Development
- Supervisory Skills
- Administration
- Integration
- Team Leadership
- Customer Relations
- Change Management
- Writing
- Government
- Nonprofits
- Problem Solving
- Operations Management
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