Wendy Tipton Teffeteller
Customer Success Strategist | EdTech & SaaS Customer Success | Focused on Onboarding, Implementation & Stabilizing At-Risk Accounts
- Role
- Customer Success Manager, Large Enterprise at ParentSquare
- Location
- Alcoa, TN, US
- LinkedIn followers
- 500 followers
About Wendy Tipton Teffeteller
With over 6 years of experience in customer success and educational technology, my work…
Experience
Customer Success Manager, Large Enterprise
Sep 2025 — Present
Partner with large and enterprise school districts to drive successful adoption and engagement of the ParentSquare platform. • Develop and execute customer success plans to drive product adoption, align with district goals, increase ROI, and deepen long-term loyalty.• Oversee the full customer lifecycle from launch through data integration and configuration: collaborate with Implementation, Product, Sales, Support and Finance teams to ensure seamless experiences.• Serve as a product expert—lead demos, trainings and roll-outs; keep customers informed on new features, best practices, and enhancements.• Proactively identify expansion and growth opportunities within accounts while managing retention and renewal risk.• Act as the voice of the customer internally—gather feedback, uncover pain-points, and work cross-functionally to improve product and service delivery.
Education
The University of Georgia
Doctor of Philosophy (Ph.D.) in progress
Georgia College and State University
Master of Education (M.Ed.)
Mercer University
Bachelor of Science (B.S.)
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