Wendy Sharpe
Customer Success Leader @ UKG
- Role
- Senior Manager, Executive Relationship Management at UKG
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Wendy Sharpe
Experienced Leader of Customer Success and Account Management teams with an extensive…
Experience
Senior Manager, Executive Relationship Management
Nov 2017 — Present · Remote, NC, US
In my current role, I lead a team of Executive Relationship managers focused on revenue retention, customer satisfaction and value-realization, as well an upsell opportunity generation. Our teams manage relationships deep and wide across their customer base to ensure that the value vision set during the sales process is realized throughout the customer journey. At UKG, our purpose is people and as a leader, my purpose is the same. I strive to develop and support my team in a manner consistent with excellence and believe that a supported team will in turn be supportive to the customers they serve.
Education
University of North Carolina at Greensboro
Bachelor's degree
Skills
- Social Networking
- Customer Satisfaction
- Software as a Service (Saas)
- Account Management
- Managed Hosting
- Lead Generation
- Business Intelligence
- Enterprise Software
- Saas
- Solution Selling
- Customer Experience
- Cloud Computing
- Cloud
- Customer Relationship Management (Crm)
- Professional Services
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