Wendy Redshaw
Chief Digital Information Officer, Retail, Natwest Group @NatWest Group
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WORK HISTORY
Chief Digital Information Officer, Retail, Natwest Group @NatWest Group
London, GB
Head of function - Directly accountable to Bank Executives: Group CIO and Retail Banking CEOResponsible for Digital, Technology, and Operations leadership (4500+ resources across 4 locations globally, 19 million customers, 500+ products, 400M+ GBP budget) and delivery of all Retail Banking Digital and Technology across Royal Bank of Scotland, NatWest and Ulster Bank North.Remit brings together digital and physical elements, from legacy to innovation, for mortgages, everyday banking, short-term borrowing and new customer propositions across online, mobile, websites, robotics, AI (including Gen AI) virtual assistant, GenAI Agentic technology, cloud-based audio and video banking, branches, cash and self-service. Role includes Digital Core Transformation and Open Banking / Open Finance, setting Business Digital and Technology Strategy, leading organisational and digital transformation, delivering and scaling new customer propositions via FinTech partnerships, and broadening Cloud and API-channel reach.Awards:2025 Global CDO 100: The Chief Digital Officers (Hottopics.ht)Top 100 Women in FinTech (FinTech Magazine) 2024Global Top 100 Chief Digital Officer 2022 and 2023 (Hottopics.ht and HPE)CIO/CTO of the Year 2021 (Everywoman) Outstanding Technology Collaboration Award (CCA Excellence Awards 2021) 10 Best Industry Leaders 2021 (Industry Era) Digital Transformation Project of the Year 2020 Mobile App (FSTech) Best Informational Bot 2020 (AI Breakthrough Awards)
EDUCATION
Columbia Center for Technology Management
Cyber Security Masterclass
Singularity University
Executive Programme
University of St.Gallen
Executive Education, Your Path to a Board Seat
IMD
Advanced Leadership Programme, Orchestrating Winning Performance
Imperial College London
BSc (Hons), Mathematics
IMD
Executive Programme, Organizational Leadership
University of St.Gallen
Executive Education, Chairing Effective Board and Committee Meetings
University of Cambridge
Sustainability Leadership Programme
SKILLS
ABOUT WENDY REDSHAW
I will never ask a customer to verify my identity using LinkedIn or any other external source. If you’re contacted by someone claiming to be me, contact the bank using the number on the back of your card *Wendy is an innovative, dynamic, award-winning, executive level digital leader with 30 years industry experience in Digital, Technology, Transformation, Engineering, Financial Markets, Operations and Banking. Her key skills and strengths are- Outstanding, inclusive and visionary leadership- Enterprise digital and agile transformation skillset with strong Business/Technology hybrid skills - Fintech startup, Innovation, Regulatory, NED, Board, and Partnership experience - Proven track record of driving strategic, innovative, high profile and complex programmes ofgreenfield, digital, engineering, transformation and regulatory change- Direct/Matrix Management of large multi-cultural global teams, including virtual, mixed and off-shored - Committed, collaborative, responsible team player with first class interpersonal and relationship management skills
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