Wendy L Marshall

About Wendy L Marshall

Experienced Retail Banking and Operations Services Leader with a strong track record in the financial industry. Skilled in leadership management, team building, analytical thinking, risk management, branching strategy, operations management, call center oversight, and driving culture and change initiatives. Known for making meaningful impact through open‑minded, collaborative leadership. Holds an MBA from Elizabethtown College

Experience

1. Vice President of Retail Operations

   Belco Community Credit Union

   Dec 2021 — Present

   A leader on the Senior Management team, provides vision, leadership, and strategic planning and implementation of organizational goals, priorities, effective processes, and technology that support the branch operations and contributes to an enhanced member experience. Collaborate with Retail Regional Mangers, Branch Managers and Retail Operations leadership along with organization leaders to develop a long-term branch expansion and transformation strategy including building designs and staffing models. Works with leadership team on long and short-term planning. Initiate, coach and guide the implementation of projects and activities to achieve a high level of results, and in support of organizations strategic plan. Provide effective leadership, mentoring and coaching to team members to promote growth and internal promotion.Implement annual strategic plans and oversee department budget to accomplish objectives.Oversight of legal, regulatory, economic, competition, compliance, and technology considerations which may affect the credit unions retail and branch operations.

Education

• HACC, Central Pennsylvania's Community College

  Associate's Degree, Business Administration and Management

• Elizabethtown College

  Master of Business Administration Strategic Leadership MBA-SL

• Elizabethtown College

  Bachelor of Business Administration

  2016 — 2018