Wendy Kumm
Building relationships to accelerate client growth
- Role
- Executive Client Relationship Manager - Large Financial Institutions and Global Accounts at Fiserv
- Location
- Stevens Point, WI, US
- LinkedIn followers
- 500 followers
About Wendy Kumm
Senior business development and relationship management executive with extensive financial services sector experience to help connect clients with the solutions and services right for their business. Consistently recognized for the ability to serve as a perceptive client advocate and trusted business partner.
Experience
Executive Client Relationship Manager - Large Financial Institutions and Global Accounts
Sep 2022 — Present · New York, NY, US
Leader responsible for strategic oversight, business development and revenue generation for top accounts within the Strategic Accounts Financial Institutions segment. Responsibilities include:• Revenue realization and growth through new solutions and optimizing value from contract renewals• Implementing a client centric model maximizing the depth of thought leadership, execution and responsiveness of cross-functional partners (sales, technology, support, project management, product etc.)• Develop and maintain detailed account plans that outline the enterprise account strategy, business drivers, and strategic initiatives to deliver solutions and outcomes• Lead highly matrixed cross-functional teams to develop business cases, pricing, and presentations that will deliver incremental sales opportunities and address customer needs• Establish and maintain trusted and collaborative relationships with C-Suite level executives• Meet or exceed targeted goal for customer satisfaction, revenue growth, and sales quota
Education
University of Wisconsin-Stevens Point
Global Economics
University of Wisconsin-Eau Claire
Journalism
Skills
- Commercial Banking
- Coaching
- Contact Centers
- Analytics
- Operations Management
- Enterprise Software
- Analysis
- Sales Management
- Customer Retention
- Customer Service
- Contact Center Technology
- Sales
- Credit
- Financial Analysis
- Outsourcing
- Brand Loyalty
- Program Management
- Credit Cards
- Financial Risk
- Strategy
- Performance Management
- Crm
- Retail Banking
- Change Management
- Team Leadership
- Vendor Management
- Facility Relocation
- Portfolio Management
- Customer Experience
- Loans
- Customer Analysis
- Customer Satisfaction
- Training
- Project Management
- Strategic Planning
- Business Intelligence
- Team Building
- Management
- Mortgage Lending
- Facilitation
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