Wendy Hedgpeth

Experience

1. Peer Support Specialist, Qp

   Rha Behavioral Health Services

   Nov 2021 — Present · Lumberton, NC, US

   Provide case management and counseling to a diverse clientele with I/DD, substance abuse issues and mental health needs- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows- Enhance communication within the team by assisting the Team Lead with holding regular meetings and encouraging open dialogue among all members- Increase team productivity by implementing efficient workflows and working with the Team Lead to set clear expectations for staff members- Facilitate team meetings to discuss case management strategies, insuring continuity of care for patients across various services- Collaborate with multidisciplinary teams to develop comprehensive treatment plans, addressing patient\'s mental health and substance abuse issues- Improve patient satisfaction by conducting regular assessments of care quality and addressing concerns promptly- Build and maintain partnerships with community agencies and service providers to remove gaps- Manage discharging of clients from our services when all goals are met- Manage discharging of clients from the hospital and into our care- Utilize motivational interviewing techniques to prepare a Person Centered Plan of the client\'s goals, medications, diagnosis, crisis plan, and life domains, etc- Execute whole person planning to include physical health and behavioral health including the family supports when applicable- Monitor ongoing care throughout the rehabilitation process to include updating all relevant documentation as needed- Provide reports to management on the status of patients care and rehabilitation progress- Coordinate patients care with doctors, therapist, administrative staff, community partners, service providers, etc.

Education

• University of North Carolina at Pembroke

  Bachelor of Arts - BA

  1987 — 1991

• Wake Forest University

  Master of Business Administration - MBA

  2006 — 2007