Wendy Glover
Customer-centric hospitality technology professional working in Vacation Rentals to delight customers, improve efficiency and scale operations.
- Role
- Senior Vice President of Customer Experience at TravelNet Solutions
- Location
- Santa Rosa Beach, FL, US
- LinkedIn followers
- 500 followers
About Wendy Glover
IT and Hospitality Professional with 25+ years of broad vacation rental experience, highly skilled in Digital Transformation across the ecosystem with a focus on improving Customer Experience. Strong project management skills for IT and systems implementation projects. Customer Journey Mapping Strategic Planning & ExecutionSystems Integrations M&A Due Diligence & IntegrationExperienced ITIL & Agile Leader Strong in Project & Change ManagementPCI & SOX Compliance On-Premise, Cloud & Hybrid Cloud OperationsStrategic technology partner that genuinely loves the rental vacation business, providing the support and innovative services needed to drive growth Recognized as a leader that builds high-performance teams, repeatedly demonstrating the ability to mature processes and teams Develops strong vendor relationships, holding them accountable for resultsThoughtful and analytical team player with growth consistently earned through promotionExtensive experience with the country’s largest vacation rental businesses Robust experience leading system and team integrations for Mergers & AcquisitionsPersonally performed full stack technology assessments for acquisitions. Managed 20+ PMS system implementations including third party add-ons and websites.
Experience
Senior Vice President of Customer Experience
Sep 2024 — Present · Santa Rosa Beach, FL, US
Leading our Customer Support, Customer Success, Professional Services and Managed Services teams to provide overall Customer Experience.
Education
Georgia Tech Scheller College of Business
BSIMgt, Business Management & Industrial Psychology
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