Wendy Gall
Director, Customer Care Strategic Initiatives and Innovation at First National Bank of Omaha
- Role
- Director, Strategic Initiatives & Innovation at FNBO
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Wendy Gall
Customer advocate with extensive marketing, customer service, and operations background. Keen ability to assess and identify areas of opportunity and proposing solutions that are value-add for the customer and business. Proven experience in collaborative strategic planning and vision setting, accompanied by well-designed journeys and executable operational plans.
Experience
Director, Strategic Initiatives & Innovation
Apr 2017 — Present · Omaha, NE, US
Lead the development of strategies for Customer Care excellence, partnering with business areas and industry experts to identify and improve customer journeys and business processes that align with the organizations Vision and Mission. • Provide leadership and implementation oversight of strategic roadmap and multi-scale strategic initiatives with comprehensive coordination and project management among several cross-functional groups to meet business objectives.
Education
Bellevue University
Bachelor of Science in Marketing Management, Marketing
2000 — 2001
Skills
- Healthcare
- Business Development
- Digital Marketing
- Marketing Management
- Email Marketing
- Market Research
- Online Marketing
- Segmentation
- Online Advertising
- Advertising
- Customer Retention
- Marketing
- Market Planning
- Brand Management
- Marketing Strategy
- Direct Mail
- Account Management
- Banking
- Marketing Communications
- Direct Marketing
- Product Management
- Project Management
- Strategic Planning
- Product Marketing
- Analytics
- Lead Generation
- Customer Acquisition
- Competitive Analysis
- New Business Development
- Integrated Marketing
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