Wendie Costello
Guiding agents to enhance skills, boost productivity, and build a sustainable business through structured coaching, habit development, goal achievement, and maximizing potential.
- Role
- Real Estate Sales Manager at Redfin
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Real Estate Sales Manager
Sep 2020 — Present · Seattle, WA, US
Leading and developing top-tier real estate teams at Redfin with a focus on delivering exceptional service and achieving outstanding results. My role centers on empowering agents through strategic coaching, market analysis, and targeted support to elevate their performance and enhance client satisfaction. Market Analysis: I guide agents in reviewing current market trends and developing strategies to leverage this information, benefiting both customers and clients. Marketing Strategies: I work with agents to create and refine marketing plans, exploring innovative ways to differentiate from competitors and effectively promote properties. Pipeline Strategies: I help identify and implement strategies to generate “Ready” customers, utilizing tools and techniques to nurture relationships and guide clients through the sales funnel. Customer/Client Services: I focus on enhancing communication strategies, follow-up procedures, and personalized service offerings. I review and optimize current systems to ensure they are used effectively. Sales Techniques: I analyze and refine sales strategies, including listing presentations, buyer consultations, and buy-side tours. Role-playing and other methods are employed to sharpen these skills. Goal Setting & Performance Results: I assist agents in setting and tracking short-term and long-term goals, discussing methods to measure and achieve these objectives. Legal and Compliance Issues: I keep agents informed about current industry regulations and how they impact business operations, ensuring compliance with standards such as those set by NAR. Professional Development: I identify opportunities for personal and professional growth, recommending additional training and CE courses, and creating actionable plans to achieve development goals. Celebration & Challenges: I use coaching sessions to celebrate successes and address any challenges, providing a balanced approach to professional growth and support.
Skills
- Marketing
- Residential Homes
- Customer Service
- Sellers
- Buyer Representation
- Early Childhood Education
- Project Management
- Public Speaking
- Real Estate
- Investment Properties
- Leadership
- Strategy
- Sales
- New Home Sales
- Relocation
- Referrals
- Strategic Planning
- Buyers
- Training
- Contract Negotiation
- Property & Casualty Insurance
- Real Estate Transactions
- Negotiation
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