Wendaline Alejo
Customer Service Manager Aerospace Composites @The Gill Corporation
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WORK HISTORY
Customer Service Manager Aerospace Composites @The Gill Corporation
US
Lead a high-performing team of 10 CSRs supporting key aerospace customers including Boeing, Airbus, Lockheed Martin, and Tier 1 suppliers.Oversee order management, customer satisfaction, and account performance for domestic and international clients across commercial, defense, and space programs.Direct daily operations to ensure compliance with AS9100, export regulations, and internal quality/production standards.Partner with Planning, Quality, Production, and Engineering teams to resolve complex customer issues, improve on-time delivery (OTD), and maintain contractual obligations.Manage contract reviews, change orders, pricing, and delivery requirements aligned with forecasts and long-term agreements (LTAs).Drive team development through onboarding, process training, and performance coaching, reducing escalations by 35% and improving response time KPIs.Spearhead initiatives to streamline customer communication workflows, improving turnaround for RFQs, RMAs, and AOG/POA support.Analyze backlog, demand trends, and KPIs to support sales & operations planning (S & OP) and customer recovery strategies.Collaborate with Finance and Contracts teams to resolve invoice discrepancies, credit holds, and account reconciliations.Recognized for building strong customer relationships and aligning production capacity with customer expectations in a high-tech aerospace environment.
EDUCATION
AS9100 Lead Internal Auditor Training
Certificate
Western Governors University
Bachelor of Business Administration - BBA
SKILLS
ABOUT WENDALINE ALEJO
Energetic and performance-driven Customer Service Manager with 15+ years of experience in account management, customer support, and team leadership—specializing in the aerospace composites industry. Proven ability to enhance team performance, streamline processes, and implement training and development initiatives that elevate service quality and strengthen customer relationships.Skilled in contract review, cross-functional collaboration, and process improvements, with additional experience in community relations, event planning, and fundraising. Recognized as a well-organized, ambitious professional with a strong work ethic, leadership presence, and commitment to excellence. Known for delivering clear, effective communication and building trusted relationships with both customers and internal teams.Bilingual: English & Spanish
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