Willian Mondragon
IT Support & Client Engagement | Apple Specialist | iOS Developer in Training | Customer Service Expert and Finance
- Role
- Us Specialist at Apple
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Willian Mondragon
IT Business Support and iOS Development student with over 11 years of extensive expertise in customer service, supervision, and financial management. Demonstrates a visionary approach in delivering tailored solutions and maintaining high customer satisfaction across tech and transportation sectors. Proficient in Microsoft Office, Adobe, and IT support, with a commitment to enhancing team performance and driving innovation in problem-solving, aiming to foster a future of seamless customer experiences and operational excellence.
Experience
Us Specialist
Aug 2024 — Present · Orlando, FL, US
Tailor Apple solutions to customer needs, ensuring satisfaction before store departure. Resolve post-purchase issues, fostering customer loyalty for future sales. Engage in daily objection handling and problem-solving training, enhancing team feedback. Deliver personalized Apple product solutions through consultative selling and technical expertise. Implement creative troubleshooting approaches for diverse customer concerns, consistently finding solutions that maintain Apple\'s premium experience.Results of the last quarter at Apple Millenia reflect solid work and a significant contribution to the store\'s growth. Power reached third place in \"business intro 115\", generating sales of $806,948 and earning revenue of $207,097 on those sales. As for AppleCare, the following membership rates were achieved: Mac: 45%- iPad: 53%- iPhone: 31%- Watch: 41%.These results maintain the performance line with 100% customer satisfaction.
Education
Universidad Libre Seccional Cali
marketing and sales, Business, Management, Marketing, and Related Support Services
2014 — 2014
Coursera
Google IT Support Professional Certificate, Information Technology
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